FAQ
FAQ
How can I contact you?
You can contact us through our Contact Us page or by emailing:
info@crown-collarboutique.com
Please include your order number if your question is about an existing order. We usually respond within 1–2 business days.
Where do you ship?
We currently ship within the United States only.
How much does shipping cost?
We offer free standard shipping on all U.S. orders.
How long does shipping take?
Orders are usually processed within 2–5 business days after payment is confirmed.
Most orders are delivered within 7–15 business days after processing. Delivery times may vary due to carrier delays, supplier processing, holidays, or other factors outside our control.
Will I receive tracking information?
Yes. When tracking information is available, you will receive a tracking link by email after your order has shipped.
Some items may ship separately if they are fulfilled from different supplier locations.
Can I change my shipping address after ordering?
If you entered the wrong address, contact us as soon as possible at:
info@crown-collarboutique.com
We will do our best to help, but we cannot guarantee address changes once an order has started processing.
What is your return policy?
We offer a 30-day return policy. Items must be unused, in the same condition received, and in the original packaging.
For full details, please visit our Return & Refund Policy page.
What should I do if my item arrives damaged?
Contact us immediately at:
info@crown-collarboutique.com
Please include your order number and clear photos of the damaged item and packaging so we can review the issue.
Do you sell products for cats or other pets?
Crown & Collar Boutique currently focuses on practical dog essentials for travel, walking, grooming, feeding, comfort, and play.